Practice Exam: Salesforce Certified Administrator (ADM-201) - Spring 2026

Question 1

Universal Containers has implemented Agentforce to handle Tier 1 inquiries. Administrators need the AI agent to not only answer FAQs but also execute complex logic to process returns by updating Salesforce records and sending a confirmation email. What is the MOST efficient configuration to achieve this?

Accepted Answer

Configure an Agent Action that invokes an Autolaunched Flow or Invocable Apex

Answer

Create an Apex Trigger that fires when the agent creates a chat record

Answer

Train the AI model by uploading PDF documents with return policies

Answer

Use Process Builder to listen for changes on the ChatTranscript object

Question 2

The global sales team requires Opportunities to be visible only to the record owner and users above them in the Role Hierarchy. However, a 'Quality Auditors' team needs read-only access to all Closed Won Opportunities to verify compliance, regardless of the owner. This team is not in a specific hierarchy branch. What combination of settings meets this security requirement?

Accepted Answer

OWD to Private and a Criteria-Based Sharing Rule assigned to a Public Group

Answer

OWD to Public Read Only and a Public Group for auditors

Answer

OWD to Private and grant 'View All Data' permission to the auditors' profile

Answer

OWD to Private and add auditors to the Opportunity Team manually

Question 3

Cloud Kicks wants to automate a complex discount approval process. If discount >15%, manager approval is needed. If >30%, VP approval is needed. Additionally, if the record is modified while in the approval process, the approval must restart automatically. What tools and settings are necessary? (Select 2)

Accepted Answer

Answer

Use a 'Before-Save' Record-Triggered Flow to check limits

Answer

Configure an Approval Process with multiple steps

Answer

In the Approval Process settings, enable 'Allow approvers to recall approval requests' (Recall)

Answer

Use Flow Orchestrator to lock the record

Question 4

An administrator is designing a Lightning record page for the Case object. The 'Customer Details' panel is required to be visible only if the 'Priority' field is 'High' and the current user belongs to the 'Tier 2 Support' profile. How should this be configured in the Lightning App Builder?

Accepted Answer

Use the 'Component Visibility' property with a filter based on Record Field and another based on User Profile

Answer

Configure Dynamic Forms and hide individual fields using Field-Level Security (FLS)

Answer

Use an embedded Screen Flow that evaluates logic before showing data

Answer

Create two different Lightning pages and assign them by profile and record type

Question 5

Universal Containers has a data model where a 'Project' can have many 'Consultants', and a 'Consultant' can work on many 'Projects'. The administrator needs to track the hours worked by each consultant on each specific project and prevent a Project from being deleted if it has logged hours. What data model solution is appropriate?

Accepted Answer

Create a Junction Object 'Assignment' with two Master-Detail relationships

Answer

Create two Lookup relationships on the Consultant object

Answer

Create a hierarchical relationship on the User object

Answer

Create a Master-Detail relationship on Project and a Lookup on Consultant

Question 6

Marketing needs to import 2 million Lead records weekly and wants to ensure duplicates are not created based on email. They also need to prevent complex flows from triggering during the load to improve performance. What is the recommended tool and configuration?

Accepted Answer

Third-party ETL tool with temporary deactivation of Triggers/Flows via Custom Setting or Permission

Answer

Data Loader using Bulk API and disabling Duplicate Rules

Answer

Data Loader using Bulk API in Serial mode and disabling automations in settings

Answer

Data Import Wizard with email matching

Question 7

The company uses multiple currencies. A salesperson closed an opportunity in EUR last month. Today, the exchange rate has changed significantly. The CFO wants to see the value of that opportunity in USD based on the closing date's exchange rate, not the current one. What feature must be enabled?

Accepted Answer

Advanced Currency Management

Answer

Roll-up Summary Fields

Answer

Territory Management

Answer

Multi-Currency

Question 8

An administrator needs to create a formula field on the Contact object that displays a red flag image if the 'Risk Level' field is high, yellow if medium, and green if low. What function and return type should be used?

Accepted Answer

IMAGE() function with Text return type

Answer

DISPLAY() function with Image return type

Answer

IMAGE() function with URL return type

Answer

IF() function returning the hex color code

Question 9

Agentforce needs to access real-time order data residing in an external ERP system (on-premise) to answer a customer query. The data is not stored in Salesforce. What Agentforce component must the administrator configure?

Accepted Answer

External Service registered as an Agent Action

Answer

A Lightning Web Component (LWC)

Answer

Data Cloud Data Stream

Answer

Salesforce Connect with an external object

Question 10

An administrator has created a Record-Triggered Flow on Opportunity. When the status changes to 'Negotiation', the flow updates a field on the parent Account. However, the flow sometimes fails with a 'MIXED_DML_OPERATION' error. What is the likely cause and solution?

Accepted Answer

Cause: Updating a setup object (like User/Profile) and a standard object in the same transaction. Solution: Add a pause or use an asynchronous path.

Answer

Cause: CPU limit exceeded. Solution: Optimize loops.

Answer

Cause: Flow is 'Before-Save'. Solution: Change it to 'After-Save'.

Answer

Cause: User lacks edit permissions on Account. Solution: Change context to 'System Without Sharing'.

Practice Exam: Salesforce Certified Administrator (ADM-201) - Spring 2026

Explanation

Agentforce & Flow Integration

Official Documentation