Practice Exam: Sales Cloud Consultant #1

Question 1

A manufacturing company has three sales divisions, each with a different sales cycle. Representatives in each division need to see only the opportunity stages relevant to their line of business. What is the recommended approach to implement this requirement in Sales Cloud?

Accepted Answer

Create multiple Record Types on the Opportunity object, each associated with a different Sales Process that defines the appropriate stages

Answer

Create a single sales process and use validation rules to restrict stages based on user profile

Answer

Create three separate Lightning apps with different page layouts for each division

Answer

Create formula fields that dynamically display the correct stages based on the user's division

Question 2

The VP of Sales at a technology company wants the regional manager and sales director to automatically receive an email notification when a representative closes a deal over $500,000. Which Sales Cloud feature meets this requirement?

Accepted Answer

Big Deal Alert configured with the appropriate amount threshold and recipients

Answer

A scheduled report filtering closed opportunities above $500,000

Answer

A Workflow Rule with an email alert action on the Opportunity object

Answer

Einstein Opportunity Scoring with push notifications enabled

Question 3

A company receives leads from their website through Web-to-Lead. The sales team reports that leads are not being assigned to the correct representative based on geographic region. Which two actions should the consultant take to fix this issue? (Choose 2 answers)

Accepted Answer

Answer

Configure Lead Auto-Response Rules based on region to send confirmation emails

Answer

Create or review Lead Assignment Rules with criteria based on the lead's State/Country

Answer

Enable Einstein Lead Scoring to prioritize leads by location

Answer

Verify that the 'Assign using active assignment rules' checkbox is selected in the Web-to-Lead configuration

Question 4

A sales team uses Outlook as their primary email client. The sales director wants all email activities to be automatically logged in Salesforce without requiring manual action from representatives. Which solution should the consultant recommend?

Accepted Answer

Enable Einstein Activity Capture with the Microsoft Exchange connection configuration

Answer

Install Salesforce for Outlook and configure manual email sync

Answer

Create a Flow that generates automatic tasks when emails are received in Outlook

Answer

Configure Email-to-Case to capture all incoming emails

Question 5

A company is launching a new premium product line with different pricing from their standard catalog. Sales representatives must be able to add these new products to opportunities with the correct pricing. Which two configurations are required? (Choose 2 answers)

Accepted Answer

Answer

Create a Screen Flow that prompts for each product's price when adding it

Answer

Create the new products in the Products catalog and add the corresponding Price Book entries

Answer

Configure formula fields on the Opportunity Product object to automatically calculate prices

Answer

Create a custom Price Book for the premium line and associate it with the new products

Question 6

A retail bank wants to manage individual customers in Salesforce. Customers don't represent companies but rather individual people with personal bank accounts. The consultant needs to recommend a data model that avoids duplicating information between Account and Contact. What approach should be recommended?

Accepted Answer

Enable Person Accounts to combine Account and Contact into a single record per customer

Answer

Create a custom object called 'Individual Customer' and relate it to Account

Answer

Use the Contact object independently without creating Account records

Answer

Create accounts with the individual's name and a linked contact with the same data

Question 7

A company's sales director wants to implement Collaborative Forecasting to track the pipeline by quarter. Managers need to be able to adjust their subordinates' forecasts without modifying opportunity amounts. Which configuration enables this requirement?

Accepted Answer

Enable Forecast Adjustments in the Collaborative Forecasting settings to allow managers to override forecasts

Answer

Configure Customizable Forecasting with custom amount fields

Answer

Create an opportunity report grouped by owner with a custom summary field

Answer

Implement a custom forecast object linked to Opportunity

Question 8

A company has a direct sales team and a partner team. Direct sales representatives should not see opportunities managed by partners and vice versa. However, sales managers should be able to view all opportunities. What is the recommended sharing model configuration?

Accepted Answer

Set the Opportunity Organization-Wide Defaults to Private and use the role hierarchy to provide visibility to managers

Answer

Create criteria-based Sharing Rules to share all opportunities with both teams

Answer

Use profiles to restrict opportunity access based on team membership

Answer

Set the Organization-Wide Defaults to Public Read Only and use permission sets to restrict access

Question 9

A company sells hardware and consulting services. The sales team needs to be able to discount consulting services up to 15% without approval, but any discount above that requires manager approval. Hardware products do not allow discounts. Which two configurations should the consultant implement? (Choose 2 answers)

Accepted Answer

Answer

Create an approval process on Opportunity Product that triggers when the discount on consulting-type products exceeds 15%

Answer

Implement CPQ with advanced discount rules to manage approval logic

Answer

Create a validation rule that prevents saving hardware Opportunity Products with any discount value

Answer

Configure a maximum 15% discount at the Price Book Entry level for all products

Question 10

A company is migrating from a legacy CRM to Salesforce Sales Cloud. They have 500,000 account records with contact data, historical opportunities, and notes. The consultant must plan the migration strategy. What is the correct approach for the data loading sequence?

Accepted Answer

Load Accounts first, then Contacts, then Opportunities, and finally Notes, respecting parent-child relationships

Answer

Load all objects simultaneously using Data Loader in parallel mode to maximize speed

Answer

Load Opportunities first to have sales history available, then Accounts and Contacts

Answer

Use Import Wizard to load all data in a single batch with automatic relationship mapping