Practice Exam: Sales Cloud Consultant #2

Question 1

Universal Containers uses Advanced Currency Management. An administrator tries to create a Roll-Up Summary field on the Account object to sum the amount of all won Opportunities. What is the expected result?

Accepted Answer

Salesforce does not allow creating standard roll-up summary fields from Opportunities to Accounts when this feature is active.

Answer

The field will be created successfully and display the sum in the corporate currency.

Answer

The field will require an Apex Trigger to calculate the dated exchange rate.

Answer

The field will be created but will only sum opportunities that exactly match the account's currency.

Question 2

Cloud Kicks has Enterprise Territory Management enabled and wants new opportunities to be automatically assigned to the associated account's territory natively. What is the recommended method to achieve this?

Accepted Answer

Enable and configure the Opportunity Territory Assignment Filter using Apex code.

Answer

Create a Workflow Rule that updates the Territory field upon creation.

Answer

Create a Validation Rule requiring manual selection of the territory by the user.

Answer

Use Process Builder to map and copy the account's territory ID to the opportunity.

Question 3

During Sales Engagement setup, the sales manager wants a Cadence to automatically take a different path if the prospect clicks a link in an email. Which functionality allows this?

Accepted Answer

Step Listener element based on email interaction.

Answer

Lead Assignment Rule configured for email opens.

Answer

Flow Builder invoked by code.

Answer

Einstein Lead Scoring as a branching criterion.

Question 4

A multinational company needs to use 4-4-5 week accounting periods, so it decides to enable Custom Fiscal Years. What critical impact will this have on its sales forecasting?

Accepted Answer

It will irreversibly disable standard fiscal year options and require custom periods to be configured within Collaborative Forecasts.

Answer

Collaborative Forecasts will stop working temporarily until quotas are adjusted.

Answer

There will be no impact; forecasts will automatically adjust to the new weeks using artificial intelligence.

Answer

Acquisition of Salesforce CPQ licenses will be required to properly recalculate forecast periods.

Question 5

A sales manager wants to analyze how the sales pipeline has changed over time and compare opportunity amounts from 3 months ago with current ones. Which two native Salesforce features can meet this requirement? (Select 2)

Accepted Answer

Answer

Reporting Snapshots.

Answer

Opportunity History Tracking.

Answer

Einstein Trend Charts.

Answer

Pipeline Inspection.

Question 6

When converting a Lead, a custom field called "Interest Level" must be transferred to the resulting account, contact, and opportunity. What consideration is true regarding standard lead conversion in Salesforce?

Accepted Answer

A custom lead field can only be mapped to a custom field of the same data type on the target objects.

Answer

The custom lead field can be mapped to custom objects directly using standard configuration.

Answer

The mapping will overwrite existing data on the account if the user chooses to attach the conversion to an already existing account that has data.

Answer

An Apex Trigger is required to map a single lead field to all three target objects at once.

Question 7

An administrator needs to update the ownership of an Account that has 20,000 associated contacts. However, when trying to do so, they constantly receive a database timeout error. What is the most likely cause of this issue?

Accepted Answer

Account Data Skew causing a massive recalculation of Sharing Rules upon owner change.

Answer

Ownership Skew due to the user owning too many records in the system.

Answer

Validation Rules on the contact object are failing silently during the cascade update.

Answer

API Call Limits have been exceeded during the current month.

Question 8

Cloud Kicks is considering implementing Person Accounts to better serve its B2C customers. What is a critical limitation or consideration the consultant must warn them about before requesting activation from Salesforce?

Accepted Answer

Activation is an irreversible process and the functionality cannot be disabled once enabled in the org.

Answer

Person Accounts cannot be added as members to Campaigns.

Answer

Person Accounts cannot use the private organization-wide default (OWD) security model.

Answer

Custom fields from the Contact object will not be available to be displayed on Person Account page layouts.

Question 9

Two sales reps work on the same opportunity. Rep A is the owner and must receive 100% of the quota credit. Rep B helped with a technical part of the sale, and management wants them to receive credit equivalent to 20% of the opportunity value in reports, but this must not detract from Rep A's total quota. Which feature must be configured?

Accepted Answer

Overlay Splits.

Answer

Revenue Splits.

Answer

Opportunity Team with custom reporting roles.

Answer

Forecast Summary Formulas.

Question 10

A Salesforce customer needs to automate pricing, apply tiered volume discounts, and create Product Bundles with complex dependencies (e.g., if Product A is selected, Product B becomes mandatory and receives a 15% discount). Which Salesforce solution is the most appropriate to meet these requirements?

Accepted Answer

Salesforce CPQ (Configure, Price, Quote).

Answer

Standard Salesforce Quotes.

Answer

Flow Builder applied to Price Book Entries.

Answer

Product Catalogs combined with Validation Rules on opportunity products.